01The weather proposes, you confirm
If you follow an Environment Canada station, Poudra proposes a storm as soon as the forecast snow reaches your threshold, and emails you. Nothing goes out until you confirm: no call-out, no customer notice.
02On confirmation
Each route with an operator becomes an outing. Operators are called out, and each customer gets a single notice, in their language, with the link to their tracking page. In a building, occupants who agreed to it get “move your vehicle”.
03Follow and reassign
The Dispatch screen updates on its own. If you promised a delay, routes past it move to the top. A truck broke down? Give the route to another operator: visits already made keep the name of whoever made them. Below the table, a map shows each stop: grey to do, amber under way, green done.
04A customer wants no more notices
Every email ends with an unsubscribe link, every text with “STOP”. A customer who uses it gets no more notices or reminders; their contracts and invoices do not change. If a customer tells you they no longer get anything, open “Customer messages”: every message is listed, with “not sent — the customer unsubscribed” where that applies. It is not a failure.