01Send an invitation
In Team, enter the name, email, role and language. The person gets an email and chooses a password; the link is valid for seven days, and you can resend it: “Resend invitation” asks for confirmation, naming the date of the first send, and waits a minute between two sends. An expired link says so as soon as it opens and offers to send a new one.
02Who signs in where
A dispatcher signs in to the back office. An operator signs in to the mobile app only: they see their routes, and nothing else from your address book. The owner and the dispatcher can open the app too: if they hold a route, they drive it like an operator — trace, check-ins, photos, findings.
03Someone leaves
Deactivate them: their sessions close right away, they disappear from the lists where you pick someone (a route’s operator, reassigning a route that is out), and they no longer receive anything — no call-out, no email, no notification. They are not deleted, because the visits they made carry their name; a route that was theirs stays shown as “account deactivated — reassign” until you give it to someone else. “Reactivate” restores everything. For a permanent departure, “Remove from team” (on a deactivated account) goes further: their email becomes free again, and another contractor can invite them with the same address — a deactivated account keeps its email. Their visits keep their name either way.
04Forgot password
The “Forgot your password?” link is on the sign-in screen of the back office and of the app. Changing a password closes every open session. The link you receive lasts one hour: once expired, it says so as soon as it opens and offers to send a new one.
05Arrival offered on the locked screen
During a route, when the truck enters a stop’s driveway, the phone shows “Arrived at …?” with a “Confirm arrival” button, even with the screen locked — and “Done at …?” on the way out. Confirming with one tap checks in the stop exactly like the button in My route, at the real time you entered the driveway, and notifies the next customer. Nothing is checked in without that gesture: GPS suggests, you decide. On your first shift, the app first explains why it asks for “Always” location and notifications. Without an assigned route, your location is not recorded and the home screen says so. A shift left open gets a reminder after 12 hours and closes by itself after 16.
06GPS trace and battery
The phone follows your position DURING the shift only, from “Start the shift” to “End the shift” — never before, never after. As of this version it no longer stops tracking between two driveways: the trace is continuous from the start of the shift to its end, which makes it faithful but drains the battery continuously. Expect a full battery over a ten-hour shift: a 12 V charger in the truck is not a comfort, it is necessary. The app already warns when the battery drops below 20%.
07The language of the sign-in screen
The app opens in the phone’s language as long as nobody has signed in. As soon as an operator signs in, THEIR profile language takes over — and the phone remembers it: if they sign out, the sign-in screen comes back in their language, even if the phone is set differently. To change it: Profile › Edit profile, in the app. The “Privacy” and “Terms” links are at the bottom of that screen, on a single line, reachable without an account.