01My route
The My route tab shows the route the office assigned to you and its stops, in the order of the run. “No route is assigned to …” names the account signed in on this phone, and means no route carries THAT name: in the office, Routes › the route › Operator — and check that this is the account signed in here, not another one (the owner and the operator each have their own). “This route has no stops yet” means the route exists and is yours, but no property is on it yet: in the office, Routes › the route › “Add a site”. The “Arrived” button appears on each stop as soon as there are any. An amber banner “No operation in progress: your customers won’t be notified of your visit” means no operation is under way on this route — no storm, no confirmed program run: you can still check in, the proof is kept, but no notice goes out on its own. It disappears as soon as an operation starts; the office can still notify the customer by hand. Since November 2026, the current stop — the first one not yet done — shows a single big button, “Arrived” then “Left”; everything else (skip, navigate, view the property, call, photos, de-icer, report, services) waits for a tap on “More actions”, which collapses again. The other stops show only their name, address and notes until you expand them.
02View property
On each stop, next to “Navigate”, “View property” opens the property plan: the outline drawn by the office in amber, the property pin and, during a shift, the blue dot of your truck — if it is off the plan, an arrow on the edge shows which way and how far. Pinch to zoom, without leaving the property; the scale in metres follows. The plan is drawn by the app; with a network, the Mapbox satellite view shows underneath, and without one the drawing stays, on a plain background. The zones set by the office — where to push snow, the fire hydrant, the fire lane… — are drawn on it, with a legend showing only the types present and their labels. A property without an outline shows its pin and says so; a property that is not located has no plan, but everything else. Below: the access notes and obstacles in large type, then the reference photos — tap one to enlarge it — and the “Navigate” and “Call” buttons. It all opens without a network: the photos are kept on the phone each time the route refreshes with a network (a reduced version, never the original), and erased when the property leaves your route or when you sign out.
03The map
At the top of My route, “Map” shows your stops on a plan drawn by the app: each with its number in route order, the colour and icon of its state — to do, in progress, done, skipped —, the next one larger and ringed in amber, and the blue dot of your truck during a shift. Tap a stop: its short card, with “Arrived”, “View property” and “Navigate”. It works without a network, like the list, and follows your check-ins right away. With a network, Mapbox streets show underneath; without one, the drawing stays, on a plain background. “Navigate” always opens the phone’s navigation app. It never shows the other trucks. Stops that are not located are not on it: they stay in the list, which remains the main screen.
04Offline
Every entry goes into a queue on the phone and leaves as soon as the network is back, in order. The sync screen shows what is waiting; an entry the server refuses can be retried or dropped by hand, and never blocks the others.
05Photos and de-icer
From arrival, and still after “Left”: photo before, photo after. De-icer is noted in two taps, no keyboard. A proof photo and a de-icer line can be neither changed nor deleted.
06The report
On the current stop or after “Left”, “Report”: a grid of big buttons — vehicle not moved, obstacle, access blocked, damage, hazard, other — then a photo offered right away, and a note if you like. Everything goes through the queue. A report can be neither changed nor deleted; it goes to the proof file and, except for “hazard”, to the customer with its photo in their tracking link. The customer does not get an email each time: all of the visit’s reports are named in a single message, the “snow removal done” notice sent on departure. A report does not cancel a billable visit: the contractor decides, according to their contract.
07Position
The app records the phone’s position when “Arrived” is tapped. Without GPS the visit is still recorded, and the proof record says the position comes from the property file.
08The shift and the GPS trace
On the home screen, “Start the shift” asks for “Always” location permission and records the truck’s trip, even with the phone in your pocket or the screen off; “End the shift” stops it. Nothing is recorded outside a shift. When the truck enters the yard of a stop on your route, the app suggests “Arrived here at 2:02 PM?”: you confirm, at the time you entered — the app never checks in for you. Permission denied: no trace, but you can still check in. Forgot to start? The shift starts on its own at the first “Arrived”, “Skip” or “I’m leaving — notify my clients” tapped in the app, at the time of that tap, and the app says so; only the stop checked in at that moment lacks the approach trip, the next ones have everything. This start does not offer the pre-departure check (it stays on “Start the shift”), and a notification tapped on the lock screen never opens a shift.
09Call-outs
When the office confirms an operation, your phone gets a notification, with sound. Tap it: the app opens on your route. If you declined notifications, the office reaches you by text or email, whichever you left on in your profile — and otherwise, they call you.
10I’m leaving — notify my clients
At the top of My route, as soon as your route has an outing in progress — a confirmed storm in winter, a confirmed program outing in summer —, a big “I’m leaving — notify my clients” button: tap it as you leave the yard, and the customers of the first stops are notified. Once per outing; it then reads “Clients notified at 4:12 a.m.”. Tapped by mistake? A bar “Clients notified. Undo (5)” gives you five seconds to withdraw the gesture, the time it takes for the send to go out; after that, the bar says so and nothing is recalled. Frankly: this is the ONLY way to notify the first customer of the route ahead of time. Each “Arrived” check-in notifies the next stops, never the one you are at; if you skip the button, customer no. 1 sees you arrive without a notice. Practical consequence: put your own yard first on the route, or a customer who does not mind.
11My profile
The Profile tab shows your name, role and company. There you change your name, phone, language and password, turn on two-factor authentication, and choose how the dispatcher calls you out when an operation is confirmed: notification on the phone, text message or email. Turning everything off is your right; they will call you.